Full Time Technology Specialist

Position Details

Hours: 35 Hours/Week The East Penn School District is seeking a Full Time Technology Specialist. This position is a 12-month technology support position. Reports to the Assistant Technology Director. The minimum starting salary is $43,600 annually plus vacation, health, and related benefits. Qualifications: Education: A 2-year technical degree in computer repair or device repair, networking support, or a comparable program of study Experience: (in lieu of a technical degree or certificate) Formal training and / or on-the-job experience troubleshooting and repairing networked computers, wireless devices and mobile technologies is required. Knowledge I Skills I Abilities: The ability to research and problem-solve hardware and software interoperability The ability to effectively communicate with individual faculty and staff members regarding trouble-shooting and explaining appropriate remediation steps if necessary Knowledge of database systems, report writing tools and work order tracking systems The ability to organize, manage and prioritize support requests and tasks as directed Knowledge of operating systems for computers and mobile devices (macOS, Windows, iOS, Chrome OS, etc.) Working knowledge of Google applications (Gmail, Drive, Calendar, etc.) Working knowledge of network-based and web-based applications Working knowledge of peripheral devices such as printers, copiers/scanners, projectors, bluetooth devices (Apple TVs, keyboard, mouse, etc.) Working knowledge of SPAM, phishing attempts, and malware identification and basic remediation steps Essential Functions I Duties I Responsibilities Serve as first level support for technical problems throughout the district Address service requests in a first-in/first-out basis unless directed otherwise by the Technology Director Serve as a technical consultant for faculty and staff in the basic use of technology Communicate concerns regarding device or system operability between faculty and staff and the Technology Director Support and assist faculty and staff in determination and prevention of technical issues Maintain accurate technology inventory for the buildings you serve Adhere to proper vendor and district software licensing agreements Monitor hardware and software installations, purpose, and document future district needs Prepare district devices as scheduled by the Technology Director Demonstrate a high degree of professionalism Perform other tasks and assume other responsibilities as assigned by the Technology Director Possess a valid Pennsylvania driver's license at all times Physical Requirements Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities Ability to independently ambulate in and around school buildings and office areas Ability to travel to and from assigned work locations without employer support Independently travel between all school buildings Can lift, carry, and convey items up to 50 pounds Can independently operate personal computer hardware This job description may be updated and/or altered at the sole discretion of the employer. To perform this job successfully, an individual must be able to perform each essential function / duty / responsibility at acceptable standards as set by the employer. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request. EOE