LEAD DISPATCHER

Position Details

POSITION TITLE 3221 LEAD DISPATCHER GENERAL DEFINITION AND CONDITIONS OF WORK Under the general supervision of the Director of Transportation, performs intermediate clerical work requiring a qualified telephone operator and typist. Position is responsible for 4-8 dispatchers. This is sedentary work requiring the exertion of up to 25 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects; work requires grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken or written word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, observing general surroundings and activities; and to bend, stoop and reach overhead. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ESSENTIAL FUNCTIONS/TYPICAL TASKS This position description is not intended to be an exhaustive list of all duties, knowledge or skills associated with Communicating with school officials and parents concerning transportation matters. Answers telephone, greets the public and provides information. Secures substitute bus drivers and/or aide in the absence of regular bus drivers and/or aide; ensures substitutes have proper route and student information. Answers telephone and emails while maintaining a log of concerns and complaints involving bus routes and/or bus drivers; Communicates with drivers concerning mechanical, route, student, and school related issues or changes Ensure bus route substitution is completed in the event of a driver having a spare bus. Dispatches mechanics to buses when required; Maintains daily logs of driver and aide absentee and assists with assigning substitute drivers to bus runs. Operates standard office machines including but not limited to a copier and computer. Maintains and monitors two-way radio systems for the purpose of dispatching. Monitors and schedules white fleet for use throughout the district. Enters information into the school messenger program. Covers and monitors all requested field trips and athletics. Maintains the work schedules of 4-8 dispatchers. Monitors traffic reports and notifies drivers of traffic conditions that may affect bus schedules. Handles billing to outside agencies for field trips. Must be able to multitask. Models non discriminatory practices in all activities. Performs related tasks as required. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) KNOWLEDGE, SKILLS AND ABILITIES General knowledge of standard office practices, procedures and equipment; general knowledge of telephone courtesy; general knowledge of school bus transportation and school routine; skill in the use of computer equipment; ability to give directions; ability to meet the public effectively; ability to establish and maintain effective working relationships with associates, and general knowledge of City of Suffolk Roads and neighborhoods. EDUCATION AND EXPERIENCE Must possess a high school diploma or GED. Any combination of education and experience equivalent to courses in business and typing and some experience in office technology. SPECIAL REQUIREMENTS Possession of an appropriate driver's license valid in the Commonwealth of Virginia FLSA STATUS Non-Exempt AA/EOE STATEMENT This employer does not knowingly discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, or national origin.