Director of Technology Services

Position Details

About the Director of Technology Services The Director of Technology Services provides strategic leadership and direction for the district’s technology programs, ensuring that technology infrastructure, systems, and resources effectively support district operations, teaching, and learning. This position is responsible for developing and implementing a comprehensive technology vision that aligns with district priorities, promotes innovation, and supports equitable access to digital resources for all students and staff. The Director oversees enterprise applications, cloud-based systems, communications, network infrastructure, technical support, and cybersecurity while ensuring reliable, secure, and efficient technology services across the district. In collaboration with Academic Services, school leaders, and instructional staff, the Director supports digital teaching and learning by ensuring that technology resources, systems, and professional learning opportunities align with instructional priorities and enhance student engagement and achievement. A successful Director of Technology Services demonstrates strong leadership, strategic planning, and a commitment to district-wide improvement. This leader fosters collaboration across departments, effectively manages resources and projects, supports equitable access to technology, and promotes the responsible and innovative use of emerging technologies, including artificial intelligence. Through transparent communication and collaborative leadership, the Director ensures technology serves as a strategic resource for operational efficiency, effective instruction, and continuous improvement across the district. Specific Duties and Responsibilities Strategy and Vision for Technology Develop and implement a clear, comprehensive technology vision and strategic plan that aligns with district goals, supports operational efficiency, enhances digital teaching and learning, and promotes continuous district-wide improvement. Provide strategic oversight for the district’s technology infrastructure, including hardware, network and communication systems, enterprise applications, instructional software, cybersecurity, and emerging technologies. Collaborate with Academic Services, school leaders, and instructional staff to ensure technology initiatives and digital resources support curriculum standards, instructional priorities, and student learning outcomes. Foster a district-wide culture of responsible, ethical, and secure technology use, including digital citizenship, student data privacy, cybersecurity awareness, and the appropriate integration of artificial intelligence. Lead the development, implementation, and continuous improvement of district technology policies, procedures, and practices to ensure alignment with organizational needs and applicable regulations. Monitor emerging technologies, research-based practices, and innovative approaches in education to identify opportunities that strengthen instructional effectiveness, operational systems, and district-wide improvement. Supervise the system-wide inventory of technology assets. Evaluate technology resources, infrastructure, and support systems to ensure equitable access and effective allocation of resources that meet the diverse needs of students, staff, families, and schools. Partner with Academic Services to support the selection, implementation, and evaluation of digital instructional tools and professional learning opportunities that build staff capacity for effective technology integration. Supervises Elementary and Secondary Media Coordinators. Plans, develops, and implements staff development activities to meet established instructional technology integration needs Lead and manage district-wide technology initiatives and projects, ensuring strategic alignment with district priorities, effective resource management, stakeholder collaboration, and successful implementation. Establish processes for evaluating the effectiveness and impact of technology investments, using data and stakeholder feedback to inform strategic decisions and continuous improvement. Team Management and Organizational Leadership Provide leadership, direction, and oversight for Technology Services, including cybersecurity, enterprise operations, IT infrastructure, technical support, and educational technology systems and teams. Lead and develop a collaborative, high-performing technology team committed to meeting the daily operational needs and long-term strategic priorities of the district, schools, staff, students, and families. Foster strong partnerships with Academic Services, school leaders, and other departments to ensure technology services and initiatives are responsive to instructional needs and support district-wide improvement. Supervise and coordinate external consultants, service providers, and vendors to ensure technology projects, systems, and services are implemented effectively, efficiently, and in alignment with district expectations. Promote a collaborative, solutions-oriented culture within Technology Services that prioritizes communication, responsiveness, innovation, and meaningful support for schools. Lead change management efforts that strengthen organizational practices, build staff capacity, and support the successful adoption of new technologies, systems, and digital learning resources. Direct and support technology project teams by establishing clear expectations, monitoring progress, addressing challenges, and ensuring projects and initiatives are completed on time and aligned with district priorities. Systems, Support and Continuous Improvement Evaluate the effectiveness of Technology Services, district data systems, and operational processes using performance measures, stakeholder feedback, and identified needs to prioritize and implement continuous improvements. Oversee district-wide technology asset management, including the purchasing, inventory, maintenance, replacement, and surplus of technology equipment and resources, ensuring compliance with district policies and applicable regulations. Develop and maintain effective project management systems, procedures, and accountability measures that promote operational efficiency, quality assurance, and timely completion of departmental initiatives. Collaborate with Academic Services, school leaders, and district departments to implement, monitor, and evaluate technology initiatives that support instructional effectiveness, organizational efficiency, and district-wide improvement. Monitor and evaluate technology support services, including network operations, technical assistance, support ticketing, and equipment maintenance, to ensure timely, reliable, and responsive support for schools and district operations. Lead the planning and implementation of major technology projects, establishing clear timelines, budgets, deliverables, and performance expectations while ensuring solutions are sustainable, scalable, and aligned with district priorities. Develop, manage, and monitor the Technology Services budget, ensuring responsible stewardship and strategic allocation of local, state, federal, and E-Rate funding to support current operational needs, long-term technology planning, and district improvement priorities. Identify opportunities to maximize available funding, pursue applicable grants and funding opportunities, and ensure technology expenditures comply with district procedures and applicable state and federal requirements. Ensure district technology systems, processes, and reporting practices comply with the North Carolina Uniform Education Reporting System (UERS) and other applicable state and federal requirements. Establish processes for regularly reviewing technology systems, services, and investments to assess effectiveness, identify opportunities for improvement, and inform future planning and resource allocation. Key Competencies The ideal candidate will demonstrate the following: Knowledge and Expertise in Information Technology and Administration Demonstrate a strong understanding of K–12 educational systems, school operations, curriculum, instruction, and the role of technology in supporting student achievement and district-wide improvement. Possess experience leading, implementing, and evaluating technology systems, digital learning platforms, and instructional resources that support effective teaching, learning, and organizational efficiency. Understand research-based instructional practices, curriculum standards, assessment systems, and the effective integration of digital tools to enhance student engagement and learning outcomes. Demonstrate the ability to align technology initiatives, resources, and investments with district strategic priorities, school improvement goals, and instructional needs. Apply knowledge of technology infrastructure, information systems, cybersecurity, and emerging technologies to support secure, reliable, and innovative learning environments. Demonstrate experience supporting educators and school leaders through professional learning, instructional improvement initiatives, and the effective implementation of technology-supported practices. Understand the complexities of school leadership, including resource allocation, staff development, change management, and the operational decisions that influence teaching and learning. Communication, Influence and Relationship Building Establish and communicate a clear, compelling vision that connects technology, teaching and learning, and continuous district-wide improvement. Demonstrate collaborative and instructional leadership skills that build shared ownership, strengthen professional capacity, and mobilize others toward common goals. Communicate complex technical and instructional concepts clearly to diverse audiences, including educators, school leaders, district staff, families, and community stakeholders. Seek and integrate feedback from others to achieve better results. Build trusting relationships through transparent communication, active listening, meaningful engagement, and responsiveness to the needs of schools and departments. Demonstrate the ability to navigate organizational structures, competing priorities, and complex decisions while maintaining a student-centered approach. Maintain a visible and supportive presence in schools, working alongside principals, teachers, and district leaders to understand instructional and operational needs and identify opportunities for improvement. Lead collaborative problem-solving and change management efforts that encourage innovation, build stakeholder buy-in, and support the successful implementation of district initiatives. Strategic Planning and Effective Execution Maintain a strong focus on goals, accountability, and measurable results by establishing clear performance indicators aligned with the district’s strategic priorities, technology plan, and instructional improvement goals. Demonstrate critical thinking and data-driven decision-making skills to analyze trends, identify root causes, evaluate effectiveness, and implement solutions that strengthen district operations and student learning. Strategically prioritize and align personnel, time, technology, and financial resources to support district initiatives, meet established timelines, and achieve desired outcomes. Collaborate with Academic Services, school leaders, and district departments to develop and execute initiatives that integrate technology with curriculum, instruction, and school improvement priorities. Demonstrate the ability to lead organizational change, anticipate challenges, and adjust strategies to ensure successful implementation and sustainable district-wide improvement. Extraordinary Team Leadership and Development Build, inspire, and develop a high-performing team committed to achieving district priorities, supporting schools, and advancing technology and instructional improvement initiatives. Foster a positive, collaborative team culture grounded in trust, shared accountability, transparent communication, and a commitment to continuous district-wide improvement. Establish clear performance expectations, monitor progress, and provide meaningful feedback, coaching, and support to strengthen individual and team effectiveness. Identify and support professional learning opportunities that build team members’ technical expertise, leadership capacity, communication skills, and understanding of digital teaching and learning. Empower team members through shared leadership, purposeful delegation, and opportunities for professional growth, innovation, and collaborative problem-solving. Cultivate strong partnerships across Technology Services, Academic Services, school leadership, and other departments to ensure coordinated efforts and responsiveness to the instructional and operational needs of schools. Minimum Training & Experience Bachelor's degree from an accredited college or university in Educational Leadership, Instructional Technology, Curriculum and Instruction, Educational Technology, Information Technology, Computer Science, Business Administration, or a closely related field. Demonstrated professional experience in K–12 education, technology services, digital teaching and learning, educational leadership, or a related field, including experience coordinating projects, implementing technology initiatives, or supporting organizational improvement. Demonstrated knowledge of technology systems, digital instructional resources, school operations, and the integration of technology to support teaching, learning, and district-wide improvement. Experience collaborating with diverse stakeholders, managing initiatives, and supporting the implementation of organizational or instructional improvement efforts. Preferred Qualifications North Carolina Instructional Technology Specialist–Computers (077) license or other relevant North Carolina professional educator or administrative licensure. Experience in K–12 instructional leadership, curriculum development, school improvement, digital learning, or district-level technology leadership. Experience supervising personnel, managing budgets, leading professional development, and implementing district-wide initiatives. Demonstrated understanding of technology infrastructure, cybersecurity, student information systems, educational data systems, and applicable state and federal requirements. Disclaimer This job description is designed to reflect the general nature and level of work performed by employees in this classification. It is not intended to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for this job.